Privacy Policy — ChillSmileRepairService

ChillSmileRepairService (“Company”, “we”, “our”, “us”) provides home appliance repair and maintenance services across Coimbatore. We are committed to protecting your personal information and maintaining transparency about how your data is collected, used, shared and safeguarded. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and what rights you have regarding your data.

1. Information We Collect

We collect only the information necessary to deliver and improve our services. Data is collected in three primary ways — information you provide, information collected automatically, and communication data.

1.1 Information You Provide Directly

• Full name
• Phone number
• Address or service location
• Appliance type, brand and issue description
• Email address (optional)
• Preferred service time and any additional details you voluntarily provide

1.2 Payment Information

When payments are made, we may collect billing references such as transaction ID, payment mode and invoice information. ChillSmileRepairService does not collect or store full card numbers, CVV, OTPs, or banking login details. Online payments are processed via secure third-party payment providers compliant with industry standards.

1.3 Automatically Collected Data

When you visit our website, we may collect technical data to improve performance:

• IP address, browser type & version
• Device type & operating system
• Pages viewed and time spent
• Referring URLs, cookies and analytics data

1.4 Communication Data

If you contact us via WhatsApp, phone or email, we may keep the content of messages and call metadata (e.g. duration) to verify service details and improve quality.

2. What We Do NOT Collect

To protect your privacy, ChillSmileRepairService will never collect or request the following:

• Photos, videos, gallery files or other media
• Files, documents or internal phone storage
• Contacts, call logs, or messages stored on your device
• Installed apps list or browsing history
• Passwords, OTPs, banking login credentials or CVV
• Microphone/camera access or hidden background access without explicit permission

3. How We Use Your Information

We use personal data responsibly and only for legitimate service purposes:

• Confirm and schedule bookings, send appointment reminders
• Assign technicians and provide repair services
• Send invoices, payment confirmations and service summaries
• Respond to enquiries, complaints and follow-up requests
• Improve service quality and customer experience using anonymized analytics
• Comply with legal, tax or regulatory requirements

4. Sharing of Information

We keep your data confidential. We do not sell, rent or trade your personal information. We share limited information only when necessary:

• Technicians: name, contact number, address, and issue description are shared with the assigned technician to complete the service.
• Trusted Service Providers: secure partners for CRM, payments, analytics or customer support—contractually bound to protect data.
• Legal Requests: limited data may be shared to comply with lawful requests (court orders, regulatory obligations).

5. Data Security

We implement appropriate technical and organizational measures, including encrypted communication, secure servers, restricted access, strong passwords and regular audits. While we strive to protect data, no system is 100% secure—notify us immediately if you suspect misuse.

6. Data Retention

We retain personal data only as long as necessary:

• Basic booking details: typically 2–5 years
• Invoices & payment records: 3–7 years (as required by law)
• WhatsApp/SMS communication logs: up to 12 months
• Warranty & service history: for the warranty period and reasonable retention thereafter

You can request deletion of your data unless legal retention obligations apply.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Withdraw consent where applicable and opt-out of marketing communications

To exercise your rights, contact us using the details below. We will respond within a reasonable timeframe as required by applicable law.

8. Cookies & Tracking

We use cookies and similar technologies to improve navigation, remember preferences and analyze usage. You may disable cookies in your browser settings, but some features of the site may not function properly.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us to request removal.

10. Third-Party Sites & Links

We may link to external websites or payment pages. ChillSmileRepairService is not responsible for the privacy practices of those sites—please review third-party privacy policies before using them.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we make significant changes we will post a prominent notice on our site and update the “Effective Date” above. Continued use after changes indicates acceptance.

12. Contact Us

Last updated: 16 November 2025